Jewellery Care, Repairs & Warranty

Care for your jewellery

Care requirements depend on the gemstones, settings, metal and finish of your piece. Contact us for advice specific to your jewellery before using chemical cleaners or an ultrasonic cleaner.

If a stone, clasp or fitting feels loose, stop wearing the piece and contact us for an inspection. Keep any detached parts safely so they can be assessed with the jewellery.

Repairs and assessment

If you have a concern about your jewellery, email info@ordekianjewellery.com.au with your purchase details and a description of the issue. Photographs may help us advise you on the next step.

We will explain the assessment process and available options. Any proposed charge for repair work will be discussed with you before that work proceeds.

Warranty and consumer rights

Your rights under Australian Consumer Law apply independently of any additional warranty. Any warranty or promise supplied with your purchase continues to apply according to its terms; this page does not reduce it. Contact us if you need information about the warranty applicable to your piece.

For concerns about faults or an item that does not match its description, see our Returns & Exchanges policy. The change-of-mind return period does not limit consumer-guarantee claims.

Contact us

Email info@ordekianjewellery.com.au or call (07) 5597 6082.

Last updated: 21 September 2026.